We're sorry to hear your order hasn't arrived.
Here's what to do:
Step 1 — Check your tracking
Use your tracking number to check the latest
status of your delivery.
Step 2 — Check delivery location
Confirm your delivery address is correct in
your patient portal and check if a neighbor
or building reception received it.
Step 3 — Wait one extra day
Sometimes carriers mark packages as delivered
before they arrive. Give it one extra business
day.
Step 4 — Contact us
If your package still hasn't arrived, email us at [email protected] with:
- Your full name
- Order number
- Tracking number
We will investigate and resolve the issue as quickly as possible.