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How do I pause my subscription?

Find out how to temporarily pause your MediRX subscription instead of cancelling.

If you need a break from your treatment, you can pause your subscription instead of cancelling.

How to pause your subscription:

  1. Go to https://my.medirx.org and log in with your email.

  2. Click the profile icon in the top-right corner.

  3. Go to Treatments.

  4. Click View orders.

  5. Select the treatment you'd like to update.

  6. Click the ... Manage option (bottom-right of the treatment card).

  7. Scroll down to the Auto-ship section.

  8. Toggle the Auto-ship switch off.


Your subscription will automatically resume after your chosen pause period ends.

Prefer to speak with someone? Email us at [email protected] and our team can

assist you.

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